Union Pushes Back Against GCS Exploitation at Access-A-Ride

TWU came out to support our members at Global Contact Services, the MTA’s call center for Access-A-Ride in Long Island City. The issue: in spite of promising good jobs, the Salisbury, North Carolina company has slashed wages for its New York-based workforce from $16 when it took over in 2012 to between $9 and $12/hour now. It has also engaged in a pattern of vicious targeting of union organizers and union supporters. TWU Local 100, with an assist from local politicians, is telling the MTA board of directors to direct that GCS negotiate a contract with the union in good faith and keep their promises of creating jobs that allow local people to have a decent quality of life.